WimbaSCAN FAQ

 

General

What is WimbaSCAN? What does “high-quality video” mean?

Mat

AutoDOLLY

Wrapping the dog using Wimba Vet Wrap

Surroundings: Preparing the Room

Different Scanning methods

AutoDolly and Hand-Held Scan Guidelines, Correct Position Of The Dog? What to Check on the scan?

Carpus Scan

Tarsus Scan

Stifle Scan

Patient Preparation for Scanning

Submitting the WimbaSCAN

My scan didn’t pass – Why?

General

What is WimbaSCAN?

WimbaSCAN is a high-resolution, high-quality video captured on a smartphone using WimbaBox elements (mat, dolly, wraps, patella marker). The video should be centered on the limb that the orthosis will be designed for.

What video quality is sufficient?

The minimum resolution required is 1080p, provided:

• The limb did not move and the dolly remains steady for a full rotation of the video scan
  
  
• Auto-focus was correctly applied with nothing blocking the view of the entire bandaged/sleeved area of the limb,
  
  
• Lighting was adequate.
  
  

What does “high-quality video” mean?

• The scanned limb is visible the entire time (in the needed range) and from every angle (360°).
  
  
• The auto-focus is on the scanned limb.
  
  
• The mat (calibration circle) is visible in the scan.
  
  
• The lighting is proper (no over/underexposure).
  
  

CAUTION: If faces appear in the scan, auto-focus may switch to them!

 

What camera settings should I use on my phone?

Disable Any Video Filters or Enhancement Modes That May Affect Image Clarity or Resolution, Including:

• Beauty mode
• Color enhancement
• Smoothing
• Sharpening filters
• AI optimization modes
• Low-light or night mode (unless truly necessary due to lighting)
• HDR video (may alter contrast and exposure artificially)
• Stabilization filters that warp or blur the image

Use the phone’s standard camera app if possible — third-party apps may apply automatic compression or filters.

Do not use wide-angle lenses or any lenses that can cause distortion at the edges of the frame — this includes ultra-wide or fisheye modes. Stick to the main (standard) camera lens.

Use best quality available (resolution), at least 1080p.

 

Mat

What Are the Markings on the Mat For?

• Center point on the mat (5)– the main joint being scanned should be placed here:
  
  
  • Carpal Pro – carpus
    
    
  • Tarsal Pro – tarsus
    
    
  • Stifle Pro – stifle
    
    
• The calibration circle (1): colored (Blue/Green) zones (4) and dots – markers for 3D model processing.
  
  
• Dashed line circles on the mat (2)– help align dolly wheels and adjust the scanning path.
  
  

 

 

AutoDOLLY

How to Adjust the Dolly:

• Adjust wheel width based on dog size:
  
  • Small dogs → smaller diameter
    
  • Large dogs → larger diameter
    
    

For large dogs (e.g., scanning a stump or stifle): the dolly can move outside the mat: under the dog (between front and hind limbs/under the belly – but not all around the dog. This is acceptable.

Does the Dolly Need to Move in a Perfect Circle?

• No – as long as the scanned limb stays visible the entire time, it’s acceptable.
  
  

Why Might the Dolly Not Move Perfectly in a Circle?

• Wheels are not evenly aligned
  
  
• Phone is too heavy
  
  
• Dolly battery is low
  
  

Wrapping the dog using Wimba Vet Wrap

What Does “Properly Wrapped” Limb Mean?

• The dog should be wrapped is Wimba Vet Wrap.
• The wrap should be tight enough to reflect the limb's shape accurately.
• Each layer should overlap slightly to ensure adhesion.
• Do not wrap multiple layers in one spot — this can distort the scan.

 

What If I Run Out of Wimba Vet Wrap?

• Wimba vet wrap can be ordered directly from Wimba.
• If it doesn’t arrive in time, use a cohesive bandage with a contrasting pattern.
  
  

What Other Wrap Is Acceptable?

• Use a cohesive bandage with a printed, contrasting color pattern.
• Wimba bandage is recommended and available in WimbaBOX or directly from Wimba.
• If unavailable, any printed bandage with contrast is acceptable.

 

The Bandage Slips During Scanning — What to Do?

• We recommend securing the wrap through the abdomen (for scannig for Wimba Tarsus Pro and Wimba Stifle Pro) or chest (for Wimba Carpus Pro) during wrapping (but make sure it doesn’t restrict movement , breathing, or standing).
  
  
• If the wrap shifts during the scan — re-wrap the limb.
  
  

 

Surroundings

Preparing the Room

• Lighting: No overexposure or underexposure of the scanned limb.
  
  
• Background: Avoid objects that match the vet wrap color.
  
  
• Space: Must accommodate the mat, the dog, and support staff.
  
  
• For anxious animals, ensure a calm and spacious environment.

 

Different Scanning Methods

AutoDolly Scan Guidelines

• It is recommended to perform the scan with the dog standing on all four limbs. For small dogs, you can lift the patient and hold them — please refer to Scanning Small Dogs.
• Place the properly wrapped limb on the calibration circle, with the main joint to be scanned positioned above the center point.
• Remember where the autodolly started the circle, and allow it to complete at least one full 360° rotation.

 

Hand-Held Scan Guidelines

• Mostly recommended for stifle scans or if the problems with AutoDolly occur (first, check section “AutoDolly”).. 
• Recommended with the dog standing on all four limbs. For small dogs you can lift the patient and hold him - please check “Scanning Small Dogs”.
• Begin from the inner side of the limb and rotate 360°:
  Inner → Front → Outer → Back, gently pass between hind limbs if needed.
  
  
• No need to switch the phone between hands – one hand is enough.
  
  

What Is the Correct Position Of The Dog? General rules

• The dog should stand as close as possible to the final position desired in the orthosis.
• Avoid hyperextension or excessive leaning forward.
• The limb should not hang fully unloaded or without muscle tension.
• The dos should not move in any direction during the one whole 360° scan.
  
  

 

What If the Patient Cannot Stand?

Important: A dog with severe coordination problems should use orthoses only with extra support (e.g., cart, harness, or sling).

 

Scanning Small Dogs:

• Since the dolly cannot pass under the belly, lift and support the entire dog.
• Allow only the scanned limb to touch the mat.
• Use double-sided tape to gently secure the bandaged limb to the mat (to reduce movement even without full weight bearing).
  
  

Scanning Large Dogs:

• We accept scans of patients standing on all four limbs.
• The dolly can pass under the abdomen.
• The contralateral limbs should be positioned slightly apart and moved forward/backward to avoid blocking the scanned limb.
• Ensure inner thigh visibility is maintained (stifle scanning)

What to Check on the scan?

• The limb and the calibration circle (with the blue and green calibration strips) on the mat clearly visible throughout?
• Is the metatarsus visible from the back - caudal site? (for Wimba Tarsus Pro and Wimba Stifle Pro)?
• Is the calibration circle on the mat visible the entire time?
• Did the dog remain still during the scan and did not move?

 

 

Carpus Scan 

How should the limb be wrapped? 

From (including) the paw to the elbow. You can  wrap through the chest to avoid wrap sliding down. 

 

 

Tarsus Scan 

How should the limb be wrapped? 

From (including) the paw to the stifle. You can  wrap through the abdomen to avoid the wrap sliding down. 

 

Stifle Scan 

How should the limb be wrapped? 

From (including) the paw to the hip area. We suggest wrapping through the abdomen to avoid the wrap sliding down. Apply patella marker on patella. 

What to check on the scan?  

• Is inner thigh visibility maintained?
• Did the patella marker stay in place during scanning?
• Did the patient flex or extend the stifle, or shift weight so that the limb parts were not in exactly the same position as at the beginning of the scan?

 

 

Patient Preparation for Scanning

Physiological Needs:

• Allow the dog to relieve itself (urinate/defecate) before the scan.
• Ensure the dog is not thirsty or overly hungry.
  
  

If Using Treats:

• If you’re using food rewards (treats or licking mats), make sure the dog doesn't move while eating.
  
  

Environmental Considerations:

• A room that is too small, crowded, or overstimulating can cause the animal to become anxious.
  
  

Familiarize the Dog with the Dolly:

• Introduce the dolly beforehand, as the dog may be startled by its sound or movement if surprised.
  
  

Submitting the WimbaSCAN

Once scanning is complete, please send the WimbaSCAN either:

• Directly via the Wimba app (you can upload video at the draft stage — no order placement needed)

 or

• Through a file-sharing service that doesn’t compress videos (e.g., WeTransfer, Google Drive)
  
  

Important:

• Do not send via apps like Facebook or WhatsApp – these compress video and may cause the scan to be rejected.
• Do not trim the video using mobile editors – this may reduce quality.
• Send the original, unedited file.

 

My scan didn’t pass – Why?

What Does It Mean the Whole Limb Isn’t Visible in the Scan?

• The proximal joint of the scanned limb is missing (for Wimba Stifle Pro: hip, for Wimba Tarsus Pro: stifle, for Wimba Carpus Pro: elbow).
• The paw and  calibration circle on the mat is not visible. 
• the metatarsus is not visible from the back - caudal site (for Wimba Tarsus Pro and Wimba Stifle Pro).
• During the dolly’s movement, the entire limb is not consistently in frame.
• Tail, fur, opposite limb, or handler's hands are blocking the view.
  
  

Why Can’t I See the Whole Limb in the Scan?

• AutoDolly is misaligned – moves in an ellipse rather than a circle.
• Camera is positioned too low in the holder – missing the proximal part of the limb.
• Camera is too high – the calibration circle on the mat not visible.
  
  

What Does “The Patient Didn’t Move” Mean?

• The foot did not shift.
• The joint didn’t flex or extend.
• The dog’s weight didn’t shift forward/back/sideways, which affects limb angle and joint positioning.
• If the dog was panting heavily or eating during the scan, check for limb movement or shifting.